We're thrilled to get your order on its way! We offer worldwide shipping and provide free standard shipping on orders of $69 or more (after all discounts are applied).
Order Status
Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check the order status.
NOTE:
If you don't see delivery information when you click on your order tracking link, don't worry! There can sometimes be a 24-hour delay before tracking progress becomes visible, from the time your order leaves our facility to when the shipper first scans it at one of their destination points.
It's not recommended to choose express shipping for pre-order.
Typically, after your order has been paid, our warehouse requires 1-3 business days to process it (excluding pre-sale items). You'll receive a notification once your order has shipped. Please note that the shipping time listed does not include this processing period.
Kindly note that processing and shipping time may be impacted at year end due to high volume and extreme weather conditions.
| Country | Standard Shipping | Express Shipping |
|---|---|---|
| Cost / Shipping Time (Business Days) | Cost / Shipping Time (Business Days) | |
| United States | $7.99 / 7-14 | $18.99 / 4-10 |
| Canada | $10.99 / 9-16 | $18.99 / 5-11 |
| United Kingdom | $6.99 / 9-16 | $15.99 / 5-11 |
| Australia | $12.99 / 7-14 | $18.99 / 4-9 |
| Europe (Partial)* | $7.99 / 8-15 | $18.99 / 4-10 |
| South Korea | $7.99 / 4-8 | / |
| Japan | $7.99 / 5-9 | / |
| Hong Kong | $6.99 / 3-6 | / |
| Others* | / | $25.99 / 5-15 |
* Others including Alaska, Hawaii, Puerto Rico, New Zealand, Mexico, Ireland, Finland, Vietnam and other countries and regions. We charge a $25.99 flat shipping rate for express shipping.
* For European customers, express shipping is only available in the following countries: Germany, France, Italy, Spain, the Netherlands, Austria, and Poland.
Estimated Arrival Time To You = Order Processing Time + Shipping Time
Exceptions
Kindly note that we cannot ship to P.O. boxes, APO/FPO/DPO addresses in Europe and non-continental Europe (islands and territories affiliated with the aforementioned European countries) because our carrier can't ensure safe delivery to those addresses and there's nothing worse than a lost package.
Customs Duties
All shipments from our warehouses are delivered on a delivery duty unpaid (DDU) basis. This means that any customs or import duties are charged once the parcel reaches its destination country, and these charges must be paid by the customer. If a customer refuses to accept a parcel due to import duties or taxes, they are responsible for all return shipment costs, customs charges, and handling fees. Please be aware that, in accordance with customs regulations, Chicmeleon cannot declare purchased items as gifts or undervalue the declared price of the items.
Order Address Error
Please contact customer service immediately to change your address before shipment. Once the items are shipped, the address cannot be changed.